FAQ

+What is Your Company?
Our company is called China Pleasure Tour Co,.Ltd, which is a licensed tour operator in China. Our license No. is L-BJ00619. Our professional staff have more than 10 years inbound travel business experiences.
+Can I email you with my airport transfer requests?
Yes, we would be happy to help you, please email to opsh@cpt-travel.com
+How do I know if my reservation is confirmed?
On confirmation of your booking, you will receive a transport voucher from CPT by e-mail. which you should print and carry with you when you travel and which contains important travel information.
+How can I pay the transfer?
We only accept payment by Paypal, Our PayPal account is China Pleasure Tour, for how to use Paypal, please click. If you don't want bother with online payment, you could let us know your hotel name and telephone No. which you will live in Shanghai, after confirm with the hotel, we will confirm you pay on spot when driver meet you in the airport.
+How can I find my driver?
For airport/hotel transfer, your driver will be waiting at the exit gate of arrival hall with a CPT sign board on which writen the lead name of your group. For hotel/airport transfer, your driver will wait you at the hotel lobby at appointed time. They may however vary depending on your airport and the service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which gives you full details.
+What happens if I cannot find my driver?
Having ensured that you have correctly followed the Airport Instructions on your Transport Vouchers, call CPT on the contact number, and also provide your Transport Voucher. 24 hours emergency phone No. is+ 86- 13581910558.
+What service your driver should to offer?
For Airport to Hotel Transfer (A/H): Pick you up at arrival hall of airport, take luggage for you, safety driving to your accommodation, and hotel check-in helping if you need.
For Hotel to Airport Transfer (H/A): See you off to airport from Hotel lobby at appointed time, take luggage for you, safety driving to airport, and send you to the security check if you need.
+What service your assistant should to offer?
For Airport to Hotel Transfer (A/H): Waiting you at arrival hall of airport when you get out of the plane, take luggage for you, brief introduction about the local sightseeing and special manners, and hotel check-in helping.
For Hotel to Airport Transfer (H/A): Set appointment with you one day in advance, see you off from hotel to airport, and assist you to do security check.
+How long will I have to wait at the airport?
If you have booked a Private Transfer, your driver should be ready to depart as soon as your group arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers arrived you will be transported directly to your destination.
+Can I have a refund if I cancel my booking?
Yes, you can, but the cut of time is 3 hours before your flight take off, if later than that we can't refund your money since our driver have been to the airport.
+Can I have a receipt?
Transport Voucher is your receipt.
+I have lots of luggage, will there be enough room?
Each passenger has an allowance of one suitcase or similar and one handbag. If you are bringing a bike or excess luggage, please check if the vehicle you booked has enough space to take them.
+If I left something in the vehicle. How do I get it back?
Please contact CPT and provide your Transfer Voucher code and details of the missing items. We will then endeavor to have the items returned to you.
+Do you offer discounted rates for children or babies?
CPT charges the same rate for all occupied seats. Please note that babies may not travel for free on an adult's lap.
+Can I stop off in the half way or to pick up someone on the way?
Only by prior arrangement with CPT (see Transport Voucher for contact details) and only if you are traveling by Private Transfer. Subject to availability, additional supplements may apply.
+Is the transfer direct or do we stop on the way?
Private Transfers are normally direct and door-to-door. Shared Transfers may be subject to brief stops to collect or drop-off other clients.
+Does the driver speak English?
In China, most drivers can't speak fluent English, but they understand some simple words. If you have some requests, please call CPT directly.
+Does the transfer vehicle have seat belts?
All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supplied in vehicles with seat belts. All transfers are supplied in line with local regulations.
+What is your smoking policy?
CPT operates a complete non smoking policy in all vehicles used.